FAQ
GENERAL Q'S
Where do tours start and end?
ABQ Trolley Co. and the Duke City Pedaler depart from the Historic Old Town Plaza (directly east of the Plaza Gazebo). Albucreepy Ghost Walk departs from the Historic Old Town Plaza at Old Town Emporium (204 San Felipe St NW 87104).
Where do I park?
The Old Town Plaza allows for 2-hour complimentary street parking. There is also ample paid parking in lots throughout Old Town.
I'm trying to buy tickets online but there are no tour times listed.
If you see an empty box on our tour calendar, it is because we do not have tour times listed yet or we are closed that day. All TourABQ tours are closed Mondays (except the Monday during Balloon Fiesta). Please email us at info@tourabq.com or call us at 505-200-2642 to inquire about availability.
How can I purchase tickets?
Buy tickets online, via phone at (505) 200-2642 or in-person at the TourABQ Box Office inside Old Town Emporium (204 San Felipe St NW 87104).
Are tickets refundable?
No. However, tickets are transferable for a future date or to a friend. Please see our General Information & Policies section for more details.
Is TourABQ locally owned and operated?
Yes, proudly so. TourABQ began as ABQ Trolley Co. on May 5, 2009. It was started by Jesse Herron and Mike Silva, the Trolley Guys! We also promote local Albuquerque businesses on the tour as much as possible. To learn more about TourABQ, check out our About section.
Where does the tour start and end?
The Trolley departs from the Historic Old Town Plaza (directly east of the Plaza Gazebo).
Where do I park?
The Old Town Plaza allows for 2-hour complimentary street parking. There is also ample paid parking in lots throughout Old Town.
Is there assigned seating on the Trolley?
No. Tickets are sold as "General Admission." With that in mind, please arrive 15 minutes before your departure time to claim your seat(s).
How early should I arrive for the tour?
That depends! If you’ve already purchased your tickets online, arriving 30-minutes early is recommended. Arrive up to 1-hour in advance if you will be purchasing your tickets in person.
Is the guide separate from the driver?
Our Trolley drivers do not double as tour guides; each tour on the open-air Trolley has a driver and a guide.
Will I be able to take photographs from the Trolley?
Yes! We encourage our riders to take plenty of photos along the way. While in the Trolley, remember that we are driving on city streets; we will slow down for photos at certain locations as long as we are not interfering with traffic.
Is there a minimum attendance requirement for the Trolley to operate?
Yes, the minimum attendance requirement for the Trolley to operate is 6 guests. If the attendance requirement is not met, the tour is subject to cancellation and/or rescheduling.
Can my kids come on the tour?
Yes, children are welcome on the Best of ABQ City Tour.
Do I need to buy a ticket for my infant?
Maybe. Infants and small children under 2 years old riding in an adult's lap will not need a ticket on the open-air ABQ Trolley.
Can I bring my well-behaved dog on the tour?
Medium-sized, 40 lb. maximum weight, lap-sitting pets are allowed. One pet per paid human ticket is acceptable (1:1 ratio)! For example, if you purchase 3 tickets, then NO MORE than 3 lap-sitting pets allowed.
Is food or drink allowed on the Trolley?
Yes. Please be careful with your food and drink and be sure to clean up any mess after the tour is over.
Is the Trolley wheelchair accessible?
The Trolley does not have a wheelchair lift. However, we are able to accommodate riders who are able to get out of their wheelchair. We can store a wheelchair, walker or motorized scooter securely inside Old Town Emporium.
Is there air conditioning/heating on the Trolley?
Yes and no. The Trolley is open-air and the favorable weather in Albuquerque affords us the ability to go without air conditioning or a heater. There will only be a few days each season where a light jacket is necessary. Check the local forecast here.
Can I rent the Trolley for private events?
Yes. The Trolley is a unique alternative to limousines or shuttle buses. It also makes a great backdrop for photos! Please send your private tour inquiries to managers@tourabq.com.
WEATHER Q's
What is the weather like?
We are fortunate that Albuquerque has a very favorable climate with 310 days of sunshine! There are several months, however, where a light jacket may be necessary (April/September/October). To find out more about planning for our wonderful weather, click here.
Does the Trolley operate in the rain?
Yes. The Trolley operates in the rain. However, if there are flash flood warnings or other inclement weather that may be a hazard to our riders, we will not run. In light rain, the Trolley has drop-down, see through rain curtains that shield our riders from the elements.
Where does the tour start and end?
Departs from the Historic Old Town Plaza at Old Town Emporium (204 San Felipe St NW 87104).
Where do I park?
The Old Town Plaza allows for 2-hour complimentary street parking. There is also ample paid parking in lots throughout Old Town.
Does it get cold at night?
Even though we live in the desert, it still gets very cold in winter. Because of Albuquerque’s high elevation and thin air, the city can cool off pretty quickly at night. We recommend a light jacket and long pants during spring and fall. We strongly encourage jackets, hats and gloves during winter months.
Is it ever too cold/rainy/snowy to go on a Ghost Walk?
Tours will only be cancelled if the sidewalks are dangerous and not walkable (snow-packed, icy, etc) or in the case of severe lightning or flooding. If you dress appropriately for the weather, you’ll have a great time!
How early should I arrive for the tour?
That depends! If you’ve already purchased your tickets online, arriving 30-minutes early is recommended. Arrive up to 1-hour in advance if you will be purchasing your tickets in person. Please plan on arriving early to find parking and to experience the close-up magic performed by Jordan before the tour departs!
How far do we walk on the tour?
The Albucreepy Ghost Walk covers approximately 1-mile at a leisurely pace.
Are there any restrooms on the tour route?
Restrooms are available at several designated locations throughout the tour route.
What should I bring on the tour?
We recommend comfortable walking shoes, weather-appropriate clothing, a camera, a bottle of water and an open mind!
Is the tour route wheelchair accessible?
Yes. We stay on sidewalks, streets and other paved areas that are accessible by wheelchairs and electric scooters. While accessible, these areas may also include uneven surfaces.
Will we see any ghosts on the tour?
Every tour is different. We can’t guarantee a paranormal encounter, but plenty of Albucreepy-goers have had spooky experiences on our tours. Even without a sighting, the Albucreepy Ghost Walk is filled with enough spine-chilling content to give you goosebumps.
I don’t believe in ghosts. Should I go on this tour?
Yes! This tour is based in the history of Old Town Albuquerque. We go out of our way to make sure everyone has a great time, not just those who believe in ghosts.
Can I take pictures?
Yes! Not only will you get great opportunities to photograph historic Old Town Albuquerque, you may even capture an image of a ghost or spirit. We recommend flash photography – it’s going to be dark out there! Video and audio recordings are not permitted.
I think I have an apparition in my photo. Can the tour guide take a look at it?
Should you capture anything creepy in your photo, your guide may be able to analyze it for you. After the tour, you can share it with us on our Facebook, Instagram and Twitter pages. Use the hashtag #ALBUCREEPY & #TourABQ. You can also send it to us via email at info@tourabq.com.
Is it safe to walk around Old Town after dark?
Yes. Although the stories of Albuquerque’s haunted past are filled with spooky characters, the Old Town and Sawmill area are a safe area. We will never take you anywhere we would not feel comfortable going ourselves.
Is food or drink allowed on the Albucreepy Ghost Walk?
Yes. We especially recommend bringing bottled water. It’s best to eat a light dinner before the tour so that you have enough energy to walk for 1.3 miles. Alcoholic beverages are not permitted but are available at several locations on the tour route.
Can I bring my dog on the Albucreepy Ghost Walk?
Yes! Well-behaved, friendly pets and service animals are welcome on the tour. Scaredy cats must stay home!
Can I bring my kids on the Albucreepy Ghost Walk?
Because we are visiting drinking establishments, guests must be 21 years of age with valid ID to attend.
Where does the tour start and end?
Departs from the Historic Old Town Plaza (directly east of the Plaza Gazebo).
Where do I park?
The Old Town Plaza allows for 2-hour complimentary street parking. There is also ample paid parking in lots throughout Old Town.
What breweries and bars does the Duke City Pedaler visit?
Duke City Pedaler rides are 2.5 hours, which is usually enough time to visit 3 bars, breweries or restaurants of your choice.
Is food or drink allowed on the Duke City Pedaler?
Yes. Please be careful with your food and non-alcoholic drink and be sure to clean up any mess after the ride is over.
Can we bring our own music on the Duke City Pedaler?
Yes, please do! We have some party-time playlists but feel free to bring a CD, mp3 player or smart phone. We have Bluetooth capability but we also provide an aux cable and charging port.
Can we bring our own alcohol on the Duke City Pedaler?
No. In accordance with New Mexico state law, alcohol is not served nor allowed on the vehicle. This is the case for most party bike operations in the United States. All alcohol must be consumed inside the restaurants, pubs and bars.
Is there air conditioning/heating on the Duke City Pedaler?
No. The Duke City Pedaler is truly open-air. However, the favorable weather in Albuquerque affords the ability to go without air conditioning or a heater. There will only be a few days each season where a light jacket is necessary. Check the local forecast here.
Can I rent the Duke City Pedaler for private events outside of the normal tour hours?
Yes. Please email managers@tourabq.com with the date and time you'd like to book. We are happy to work with you to make sure we are available for your group.
Will my ride be cancelled if the weather is bad?
Probably not. We ride rain or shine! Plus, you'll be out of the weather for about 30 minutes at each stop while you're inside the brewery or bar. However, if there are flash flood warnings, severe lightning or if the roads are snow-packed and icy, we will reschedule your ride.
Is there a way to share my tour photos with other pedalers?
Yes. Please share your photos of Albuquerque and photos taken from the Duke City Pedaler on any of our social media accounts @TourABQ. We strongly encourage you to share your photographs with us and with future riders. Please use the #tourabq hashtag.
How fast does the Duke City Pedaler go?
It travels blazingly-fast at speeds reaching approximately 5-7 mph.
Is there a minimum amount of passengers for the Duke City Pedaler?
Yes. There is a minimum of six people required to make the Pedaler mobile. The maximum amount of riders is 14 (ten pedaling and four comfortably resting on the back bench). There is a weight restriction of 325 lbs. per seat
How soon should my group check in?
We start checking in people approximately 30-minutes before ride time. All pedalers must sign a liability waiver first. Riders under 18 years of age must have the liability waiver signed by a parent or guardian.
Are there any age restrictions for the Duke City Pedaler?
Because we are visiting drinking establishments, guests must be 21 years of age with valid ID to attend.
Are helmets required on the Duke City Pedaler?
No. But you are welcome to bring your own helmet. #safetyfirst
How can I rent the Duke City Pedaler?
Reserve space for your group online well in advance. You may also pay over the phone at 505-200-2642.
Is tipping allowed on the Duke City Pedaler?
Yes. Tipping is customary. Your Duke City Pedaler driver works very hard to ensure a fun time and gratuity is greatly appreciated. Our services are treated much like the restaurant industry where 15% - 20% is customary.
Who is in charge while on the Duke City Pedaler?
Your Duke City Pedaler Captain is always in charge. If any member of your party is acting in an irresponsible manner (as determined by our team members), they will be asked to get off the Duke City Pedaler and will be responsible for finding their own way back. The person who made the reservation (the renter) is responsible for getting everyone in their group in and out of bars/stops.